September 9th 2024.
Today was the first time I had ever recorded a podcast.
Zoe Wadsworth was Looking for a speaker for her show for the Hub.
They run a Facebook Group, a business hub here in Barnsley along with a YouTube channel.
Not sure I answered all the questions but it was a great experience pulling on years of working in sales and customer services.
You can also find the Podcast on Apple, Spotify, and all major podcasting outlets.
Really grateful to Zoe Wadsworth for this experience.
Got something you want to share? are you in Sales would you like to share your knowledge reach out to me and can introduce you to Zoe.
Here is the Transcript
0:03 Hi everyone this is your Hub podcast
0:06 series and can you believe it we’re on
0:08 episode 31 this is available on YouTube
0:13 if you search ask Zoe the Hub or on
0:17 Spotify Apple play and Google don’t
0:20 forget to subscribe guys so you can gain
0:23 access first hand to all new episodes
0:25 that come up in 2024 and 2025
0:30 so the topic conversation for the month
0:33 of September is you guessed it I alluded
0:36 to it in August about getting your ducks
0:39 in a row with your 90-day plan so this
0:42 is all about escalating that 90-day plan
0:45 through your sales and marketing a
0:48 little bit but more about sales and more
0:50 about the systems and processes that can
0:52 support you in your micro business and
0:57 business to date we always a bring an
my First podcaster with Ask zoe
Want to find out how I can help you?
1:00 expert on every episode to share their
1:03 opinion and view because as you know
1:06 guys we don’t know it all even though we
1:08 like to portray that and I’m sure you
1:11 can sometimes agree in your professions
1:13 but we aren’t an expert of everything
1:15 and we believe inviting those that have
1:18 a different perspective on it so you can
1:20 learn from myself and the expert so
1:23 without further Ado you can see him on
1:25 screen and you’re going to hear him very
1:27 shortly for those listening on podcast
1:31 um Spotify and apple Stephen do you just
1:34 want to introduce yourself to our
1:36 listeners please hi Zoe yes thank you
1:38 very much uh my name is Stephen um I
1:41 currently work with the Federation of
1:42 small businesses helping support
1:44 self-employed small business and Sme
1:46 businesses from one person business
1:49 right through to 249 employees been in
1:51 sales since I was 13 so um yeah
1:54 interested to help you out and share
1:56 what I know amazing and that’s
1:58 definitely why guys you may be listening
My First podcast with Ask Zoe – book a free consultation
2:00 to this and thinking so why bring
2:03 someone from FSB um into the Hub and
2:08 ultimately as Stephen has just spoke
2:10 about there you know he’s been selling
2:13 since the age of 13 and I’ve known
2:16 Stephen through the network through the
2:18 growth community and you know yes he’s
2:22 part of sfb but his knowledge spans you
2:25 know decades and I think it’s important
2:28 to get that perspective from an expert
2:30 from his own experience running his own
2:32 business but also in the role that is
2:35 within F FSB uh to date so do you just
2:39 want to share Stephen a little bit more
2:41 about your background and your
2:42 experience and you know how come you
2:45 have been selling since the age of
2:48 13 yeah no problem uh
2:51 so my dad always told me if I I always
2:53 wanted pocket money as we all did and
2:56 always wanted money to go out with my
2:57 friends and do stuff dad said if you
2:58 want money need to go out earn it so
My first podcast with Ask Zoe – Find out more about the FSB
3:01 where I used to live down in Surrey you had
3:03 a big Market called BlackBushe um it
3:05 disappeared unfortunately but so I used
3:08 to cycle from home it was about seven
3:10 miles from home to the market go and
3:13 help stand holders set up for the day
3:15 and then work on the market all day long
3:18 set in anything and everything tools
3:20 leather bracelets clothing you name it
3:23 if somebody’s would to pay me to do it
3:25 yeah just did it just start speaking to
3:27 people um anybody and everybody um it
3:31 was a fantastic experience to get me
3:33 involved from the very beginning and I
3:36 kind of view it now as a little bit like
3:38 my superpower you know the ability to
3:40 not have any fear about speaking to
3:42 people finding out you know what it is
3:44 that they’re looking for how I can help
3:46 and how I can serve them really yeah and
3:49 ultimately that’s why I wanted you to
3:51 come on because for me you know I like
3:53 to keep it simple and I’m always talking
3:55 about it within the Hub community uh
3:57 about keeping it simple keeping it
3:59 simple within your marketing keeping it
4:01 simple within your sales and ultimately
4:03 for me sales is just having a really
4:06 good quality
4:08 conversation how I normally explain it
4:12 in reference to that topic is your
4:14 marketing is your shop for at window and
4:17 your sales are what happens from when
4:19 that customer walks in to when they walk
4:22 back out again so it’s all about you
4:23 know your customer experience your sales
4:26 and your processes and how you’re going
4:27 to guide them from that front door or
4:30 coming into your business to the till
4:31 and back again and what you want to do
4:34 in ultimately the best sales practice if
4:36 you agree is then keep returning as well
4:40 so if you think about that in your
4:42 business analogy and for the listeners
4:44 thinking you know seeing this on YouTube
4:47 or listening to us through you know the
4:49 audio channels is is what is that for
4:52 you and you know it is for me about
4:55 having a really good conversation a lot
4:58 of people say to me you can build
Have you checked out the IDARN.Com Business Directory?
FIVE Minutes
5:00 rapport very quickly how do you do that
5:03 and I’ll always go back to well I had a
5:06 part-time job when I was 13 when I got
5:09 into my teens I had a couple of
5:11 part-time jobs because very much I come
5:13 from a working glass background uh and I
5:16 was told if you want it you’ve got to
5:19 earn It
5:20 ultimately um and I believe my kind of
5:23 sales and my my experience started from
5:26 that young age so it’s nice to see that
5:30 you agree Stephen but why do you think
5:33 you know businesses should be looking at
5:35 sales right now in their business and
5:38 making sure they’ve got the right you
5:40 know systems and processes to back that
5:43 sales experience and journey it up for
5:46 the
5:47 customer I think everybody’s in sales I
5:50 don’t think uh it doesn’t matter what
5:52 you do what industry you’re in um what
5:55 service you provide I think we’re all in
5:57 sales from you know the initial contact
6:01 that we have with a client that might be
6:02 the first time they see you as they walk
6:03 into your premises it might be the first
6:05 Contact they have with you on the phone
6:08 how you come across to speak to them is
6:09 is incredibly important and you know you
6:12 never get the never get a second chance
6:14 to make a first impression on somebody
6:16 and you know for any business doesn’t
6:19 matter how how bad it is at the moment
6:21 or how great it is at the moment people
6:24 will always come back to you for how
6:26 you’ve treated them and how you’ve made
6:28 them feel
6:30 and that that I think is really
6:31 important for for all of us going
6:33 forward yeah we need to look after our
6:36 customers making sure that when they
6:38 come in you know you things are
6:41 presentable things are as they would
6:42 expect you know yeah you wouldn’t walk
6:45 in to Har and expect to have an ald
6:47 experience
6:49 yeah I I agree and I think it’s looking
6:52 at that bigger picture isn’t it and very
6:55 much so you know you don’t get that you
6:58 know second chance for a first
7:00 expression uh or um experience because
7:06 we spoke about this when we presented
7:09 about clearly
7:10 communicating your message on a
7:13 marketing and sales basis and we shared
7:16 the stat and yes it’s 7 Seconds
7:19 traditionally that it takes to create a
7:22 first impression I disagree to that now
7:24 I think it’s more around about the The
7:27 Scroll of a of you on a device because
7:32 by 2025 97% of buying decisions which is
7:37 your sale part of your sales you know um
7:41 methodology that you’ve got to think
7:42 about for small businesses and micros
7:44 will start online first now I don’t mean
7:48 that means you have to go out there and
7:50 invest in loads of e-commerce for your
7:52 business I just think you need to think
7:54 about the sales mindset of your customer
7:57 to back up that sales experience for
7:59 your business so you can really
8:02 maximize you know that pool of sales uh
8:05 for long-term success so what’s your
8:09 opinion on this first
8:11 impression um and exposure that your
8:14 customers will have with your business
8:16 how long do you think it takes uh to
8:19 create that first impression Stephen I’m
8:22 I’m interested to get your thoughts on
8:23 that yeah I think 7 Seconds that does
8:25 seem a bit long in all fairness so yeah
8:27 certainly in the scrolling um I’m
8:29 constantly on my children about the
8:31 amount they consume with just video
8:33 after video after video and it really
8:35 interests me in in what makes you stop
8:38 what is it about that video that’s made
8:40 you you stop for two seconds just to
8:42 find out more and I think you’re
8:44 completely right you know a lots of
8:46 people will will be on their phones for
8:48 instance this weekend I’ve just been out
8:49 and bought a new gym set for the house
8:51 but yeah all of my research was done
8:53 online it was on my phone first because
8:55 it’s easy to find up the laptop yeah I
8:58 got into the laptop to find find out a
8:59 little bit more about it then I watched
9:01 a YouTube video on it was it the right
9:03 thing and I walked into the store and
9:05 bought it I didn’t speak to anybody in
9:08 the store yeah but that was the driving
9:11 Factor okay I went to um a store with
9:15 with a red background and white writing
9:16 that says sells everything and anything
9:19 however that’s because it’s a nice easy
9:21 experience I knew what I wanted I didn’t
9:23 need to speak to anybody just
9:25 in and I think because of that change in
9:29 what’s happening with regards to
9:32 Consumer purchases so like the gym for
9:34 instance I think that’s what’s really
9:36 going to help drive and change the the
9:39 High Street for instance in the fact
9:41 that we still we’re still going to
9:43 require a personal interaction because
9:46 that’s one thing that the phones that
9:48 the internet that AI can’t replace is
9:51 that human interaction so I think you
9:53 will depending what industry you’re in I
9:56 think you will see possibly a bit of a
9:58 rejuvenation things like the High Street
TEN Minutes
10:00 and those kind of retail spaces as to
10:04 what’s going to come into that into that
10:07 Marketplace because people are one of
10:09 the things they can’t replace is the
10:10 human interaction I think that’s
10:12 incredibly important but again I agree
10:14 turn up and you you know you’re all your
10:18 clothes are ripped you look like you’ve
10:19 just got out of a lion’s den you know
10:21 you’re not come in and buy life
10:23 insurance office for instance possibly
10:26 yeah fashion then it’s a bit different
10:28 isn’t it it is it’s all to do with you
10:32 know your customer your target audience
10:35 and matching you know that to that
10:38 professionalism and like looking at that
10:42 sales um experience I would say you know
10:46 in terms of making sure it fits you know
10:49 and that authenticity comes about
10:51 because you know everyone will say well
10:53 I don’t like being Sal to it’s not about
10:55 being Sal to it’s about building the
10:57 right experience and having the right
11:00 conversation because if we come back to
11:02 basics that’s what sales are
11:04 conversations a series of conversations
11:07 to educate you to inspire you to
11:09 motivate you in terms of buying your
11:12 product or service you know it it’s
11:16 about that full package and making sure
11:18 it aligns and I liked the fact that you
11:21 mentioned there about you know
11:23 rejuvenating you know um and people
11:26 thinking about that how you can really
11:28 you know escalate and rejuvenate you
11:31 know the sales for your business so on
11:34 that topic what would be your top tips
11:37 on you know small micro business owners
11:41 you know that the FSB look after to
11:44 large corporations but also my audience
11:47 is very much about that entrepreneur and
11:50 that micro business owner what top tips
11:53 can you share on this podcast that can
11:55 help them rejuvenate sales and think
11:59 about things a little bit differently so
12:02 the first thing would be your
12:05 personality so certainly as a micro level
12:08 business um and even some of the smaller
12:10 businesses I had my previous company I
12:12 was an appliance repair business and we
12:14 had five employees and it was fantastic
12:17 I really enjoyed it and I really love
12:18 what we built there but it all comes
12:21 down to how you personally handle and
12:24 look after your clients so I had some
12:26 fantastic Engineers but the clients
12:29 still wanted to deal with myself they
12:30 only wanted Steven to come and fix their
12:32 appliances yeah the person your own
12:35 personality and how you treat customers
12:38 so I’m a big believer you treat people
12:39 as you expect to be treated yeah so
12:42 making sure that comes across because
12:44 that’s the differentiator between them
12:46 ringing yourself and using you or using
12:49 a major High Street or or National Chain
12:52 um because that’s the bits that they
12:55 can’t move fast on whereas as a smaller
12:57 business we’re able to move really quick
12:58 and make the changes in our
13:00 business um
13:02 for for making sure they keep coming
13:05 back definitely making sure that you’ve
13:07 got things like follow-ups so we always
13:10 used to make sure so for every client
13:12 that would ring and book first of all
13:14 the minute the phone rings you need to
13:15 answer it or get it answered by yourself
13:18 or a call answering service because the
13:20 minute it’s not answered they’ll just
13:21 ring the next person on the internet
13:23 that they find especially if they’ve got
13:24 no prior contact with you to get that
13:27 call answered take them out of the
13:28 marketplace know they’ve handed their
13:30 problem over to somebody who’s going to
13:31 help them yeah once you’ve done that
13:33 obviously you then need to carry out the
13:35 job and task they’ve they’ve asked you
13:37 to to work with them on now following
13:39 that I would always ask every single
13:41 client for reviews yeah so be that in my
13:45 invoicing um all of my bills used to
13:47 have a little bit the bottom just saying
13:49 my customers are my lifeblood I want to
13:51 make sure I’m doing the right thing by
13:52 you in order for me to help other
13:54 clients and also help yourself one to
13:56 know if I’m doing good but also to know
13:57 where I’m doing bad could you please
13:59 leave us a review really simple just
14:01 open it up to them you’re not saying
14:03 you’re good you’re not saying you’re bad
14:04 but you’re just saying can you please
14:05 let us know how we got on and we got
14:08 some phenomenal reviews and it was
14:09 really really good and in the big good
14:12 reviews are great because it makes you
14:13 feel really good yeah but you don’t
14:15 learn anything by people telling you
14:16 you’re good all the time yeah it’s only
14:18 the the handful and there was only a
14:20 handful in five years of running my
14:21 business of clients where unfortunately
14:24 we dropped the ball but they’re the ones
14:26 that we really learned from and you
14:28 can’t hide away from it especially with
14:30 the likes of the internet now it’s
14:31 really quick and easy to go on and tell
14:32 everybody what you think and feel about
14:34 something yeah making sure you go
14:36 through and you actually you you look
14:38 after those clients because again back
14:40 to the very beginning point it’s
14:42 personable it’s about you and your
14:43 business so if if you have dropped the
14:45 ball and let somebody down how you stand
14:47 up and then deal with that problem
14:49 really sets you apart from everybody
14:51 else because large National businesses
14:53 if they drop the ball they just go oh
14:55 well one of those whereas for yourself
14:58 really important important you get that
14:59 right and and learn and move from it
My first podcast with Ask Zoe with Stephen Farr and Zoe Wadsworth
FIFTEEN Minutes
15:02 really 100% And
15:05 it’s weird that you’ve mentioned that
15:07 because I think I’ll just share a little
15:09 bit of an experience that I’ve had in my
15:11 own business so um I was taking calls
15:17 and I’m not going to state names but I
15:18 was taking calls from a very large
15:22 company that is currently in the market
15:24 that is called or has my name in its
15:27 title and then help center is called ask
15:31 Zoe but because of my SEO I was ranking
15:36 on the top because I’m doing a lot of
15:38 work of that in the moment in the
15:40 background in the sales processes
15:42 because I’m taking on projects and
15:44 supporting contracted roles as well as
15:46 running my own business so I want to
15:48 make sure that my business supports on a
15:51 customer facing level just if you said
15:54 Stephen you know that calls are answered
15:57 you know which we’ve got the called
15:58 either version you know um in place and
16:02 that they’re still having a positive
16:05 experience so some of these calls that
16:07 were being transferred to me and I was
16:08 calling back actually were weren’t for
16:11 my business they were first said company
16:14 but the feedback that I got from them
16:16 because I was able to help them in a
16:19 manner that they were comfortable with
16:21 and meet them on a level still left a
16:25 positive impression on my business and
16:28 they left me a positive review because
16:30 of that because I helped them and it’s
16:33 just important to remember guys that the
16:35 basics can’t be
16:37 forgotten listening to Steven’s top tips
16:40 there they may sound like well they’re
16:42 the basics you’ll be amazed at how many
16:45 times their Basics are forgotten even
16:47 with large companies with large
16:49 advertisement budgets that have an ask
16:51 Zoe in their business that them Basics
16:55 are missed because sometimes we’re
16:57 thinking about the bigger pitch too much
16:59 and not the basic that matures and looks
17:01 after the clients so I think that’s a
17:05 great array of top tips shared there
17:07 because it’s very much what we reiterate
17:10 within the Hub community you know people
17:12 buy from people personality is key you
17:15 know you’ve got to think about your
17:17 Customer service but your customer
17:19 experience as well because retention is
17:23 first attraction is second because the
17:25 more you can retain the more they
17:28 recommend
17:29 the easier it is for you in the sales
17:32 process of your business so really
17:34 focusing on that first and attraction
17:36 second with your marketing 100%
17:39 follow-ups you know the amount of people
17:42 that stop calling after the first no
17:45 instead of understanding that a no is
17:48 never a no it’s always a no for now you
17:51 know you’d be quite surprised in
17:52 networking and having them
17:54 conversations you know you’ve got to
17:56 continue to follow up and build them
17:59 relationships through active listening
18:02 even if it is a no because it’s never a
18:04 no indefinite it’s just always a no for
18:07 now and 100% guys people might be
18:10 listening to this and thinking well
18:12 what’s the importance of reviews reviews
18:15 are your customers stating what
18:19 experience a new customer would have if
18:22 they were to engaging your
18:24 services that alone has generated us
18:27 through Google
18:29 leads over the phone it has helped
18:32 customers win business over
18:35 competitors and even this morning
18:38 somebody said to me can you send me they
18:41 didn’t say proposal he said can you send
18:43 me a case study of those that you’ve
18:45 worked with before I
18:48 commit that’s what reviews can do guys
18:51 that’s what the basics of sales can do
18:53 for your business so what Stephen has
18:56 shared there do please review for me go
18:59 back to your business Go Back to Basics
19:01 and ask yourself am I being personal
19:04 enough have I got a customer Journey or
19:07 experience in place to ensure my
19:09 customer service excels do I have a
19:13 CRM because because you do need it guys
19:15 when you’re following up trust me
19:17 Stephen will adhere to this it’s
19:19 difficult to keep on track of them uh
19:22 business cards you know is Automation in
19:26 place I answering the call diversion and
19:29 you know who’s looking after them calls
19:30 coming in if you’re busy and ultimately
19:33 are we asking for that feedback so we
19:35 can grow because you know sometimes even
19:38 the basics get
19:39 missed so we’ve shared a lot of insight
19:43 there um Stephen is there any
19:45 recommendations that you can potentially
19:47 share on you know the background of
19:50 sales and what you have maybe used or
19:53 experienced in your own businesses you
19:56 know just to give it a bit of insight of
19:58 okay that’s all well and good Stephen
TWENTY Minutes
20:00 and Zoe talking about we need this in
20:02 our business but is there any
20:04 recommendations or you know pointers you
20:07 can tell people to go and look at
20:10 um
20:12 so YouTube’s obviously got a wonderful
20:14 source of all these different videos
20:16 that you can go and watch um I’ve spent
20:19 numerous amounts of hours in my car
20:21 listening to uh Spotify motivational
20:25 information yeah really great stuff feel
20:28 really motivated but actually isn’t
20:30 moving in needle and you can be really
20:31 positive and be really happy and that’s
20:33 that’s great and
20:34 fantastic um just recently I’ve stumbled
20:38 across a chap called Andy Elliot which
20:40 is part of the reason why I’ve just gone
20:41 and bought a gym so in that he talks
20:44 about you know being absolutely on your
20:47 game for making sure that you know to be
20:50 top of your game in sales to come across
20:52 as a as a professional person you know
20:54 do you look like you’re treating
20:55 yourself like a professional person are
20:58 you you know eating the wrong stuff or
21:00 are you looking after yourself to make
21:02 sure that you know you’re the you’re the
21:03 best version that you can be are you
21:05 dressing correctly for the role that
21:06 you’re trying to perceive for the people
21:09 that you speak sorry speaking to so it
21:12 is very much a there is plenty of
21:14 training I think and stuff to look at on
21:17 the likes of YouTube It’s easily
21:19 consumable
21:21 um taking some time out to work on your
21:24 mind how often do you sit and watch
21:26 hours and hours of Netflix
21:29 and you watch oh I’m on third series now
21:31 and it’s the same day but you just
21:33 consume hours and hours because you
21:35 haven’t got time to do anything else
21:37 yeah but it’s only been recently within
21:39 the last year that I’ve really gone back
21:41 to reading books yeah and um there’s a
21:44 couple of them there’s the the richest
21:46 man in Babylon yeah on his thin little
21:48 book but great read that there’s a lot
21:51 of things you can take away from these
21:53 these writings that are years old you
21:55 know 50 60 years old these books but the info
21:58 in them are still the same the the
22:02 human the human process hasn’t changed
22:05 what we need to have and we need to do
22:07 hasn’t changed yeah but we what what’s
22:09 happened is we we’ve just been given all
22:11 these lovely light boxes that’s just
22:13 made us lazier and we’ve then forgotten
22:16 how to how to be on top of our game how
22:19 to make sure you know when we’re okay
22:21 we’re not hunting animals anymore but in
22:23 sales you are hunting customers so how
22:25 do you go out and get them how do you go
22:26 out and find them because they’re not
22:28 always just going to come to you so
22:30 where I mentioned just now about you
22:31 know asking for reviews yeah making sure
22:33 calls are answered that’s great and
22:35 that’s part of the customer service
22:36 Journey but they’re they’re those little
22:39 bits in sales that are going to take
22:40 those people out of the market because
22:42 your clients your customers your
22:44 competitors haven’t got that in place
22:47 they your customers aren’t having that
22:48 experience anywhere else yeah making
22:50 sure you are doing your utmost to look
22:53 after these people when
22:55 they’ve they’ve taken the time you spent
22:57 the time on your website or your
22:58 marketing that’s out there they’ve taken
23:00 the time to trust you with that first
23:02 initial phone call or that first initial
23:05 um interaction they’re walking into your
23:06 premises yeah you then need to that’s
23:08 when you then need to be on your a game
23:11 and you need to treat them as if they
23:13 are the only thing in the world right
23:14 now so you can to win their trust give
23:17 them the right Impressions about your
23:18 business find out how you can help them
23:20 support them and if you can’t help them
23:22 to support them like zo just mentioned
23:25 you know from although she may not be
23:27 able to give them the force service that
23:28 they require yeah making sure that you
23:30 leave them with a positive experience of
23:33 dealing with you because you don’t know
23:35 who they know you don’t know what they
23:36 know or what their requirements are
23:38 going to be but in the future they may
23:39 need to come back to you and go you know
23:40 what I was really looked after by that
23:42 person let me give them a quick call
23:44 because that that’s how you build your
23:46 personal brand on yes you’re working for
23:49 a business or yes you’ve got this
23:50 company that you’re really positive and
23:52 professional about yeah but it’s you
23:54 it’s it’s how you handled and look after
23:56 people people will often forget what you
23:58 said but they won’t forget how you
23:59 treated them and how you made them feel
24:01 100% And it’s very much a Hot Topic that
24:04 we’ve been speaking about across our
24:06 social medias even just uh last week
24:09 talking about upskilling instead of
24:11 looking at uh cutting budgets look about
24:14 where you can maybe repurpose and you
24:16 know upskill and train um what I just
24:20 reached for there is a book that I kind
24:22 of review because it’s very uh Niche to
24:25 professionals consultants and coaches
24:28 about getting clients now if you can see
24:31 that on the YouTube channel that is by
24:33 um Hayden um and I bought this second
24:36 hand you know um I know we’re sharing
24:39 kind of
24:40 resources um over the um podcast Channel
24:45 but it doesn’t have to cost a lot as
24:47 Stephen mentioned there are loads of
24:49 how-to videos on YouTube there is Spotify
24:53 with lots of motivational and
24:55 inspirational topics and top tips even
24:58 just this morning I shared um a snippet
TWENTY FIVE Minutes
25:01 um from um Steven Bartlett’s podcast on
25:05 appreciating value um so do go and check
25:09 that out across on the ask Zoey channels
25:11 just search ask zoe and you’ll find
25:14 all of our uh platforms with that social
25:17 media handle but you know upskilling
25:20 ourselves and getting ourselves started
25:23 with the basics is something that you
25:25 know I know we both agree on Stephen and
25:28 I know it’s something that the FSB have
25:32 you know bucket loads of uh resources so
25:36 if anyone is like listening to this and
25:38 thinking right yeah I do really need to
25:40 rejuvenate my sales I need to look at
25:42 the basics with the top tips shared with
25:44 Zoe and Steven on this podcast for
25:46 episode 31 but I want a little bit more
25:50 I want access you know to more resources
25:53 even more than the Hub can provide cuz
25:57 yeah currently we’re at over 60 hours
25:59 worth of resources but you know the FSB
26:02 has way more um than that so if someone
26:06 needs that level up um and wants to
26:09 speak to you directly about you know
26:11 your experience and how the FSB can help
26:14 them how would they do that just to kind
26:16 of wrap up uh this month’s episode yeah
26:20 thank you very much uh so probably the
26:21 best place to find me is on LinkedIn I
26:23 seemingly live live on LinkedIn so just
26:26 search me up Stephen F that’s St with a
26:28 PH and it’s foxtrot Alpha Romeo Romeo um
26:32 find me on LinkedIn um drop me a quick
26:34 message happy to connect with everybody
26:36 and anybody um zo just mentioned about
26:39 the training and and the details the FSB
26:41 have got there’s a whole wealth of
26:44 information they’ve got you know head
26:46 over to the fsb.org.uk website to find out
26:49 more but with regards to the training as
26:52 an FSB member for an additional nominal
26:55 fee per user per year you get access to
26:58 over 700 CPD accredited courses now
27:02 these are recognized in over 50
27:04 countries around the world anything and
27:06 everything from bookkeeping sales and
27:07 marketing um there’s even rabbit and
27:10 hamster breeding I don’t know what you
27:11 need to teach them that or we need to
27:13 learn about it but it’s there but
27:15 there’s 700 courses there to really you
27:16 know help take yourself forward so if
27:18 you want to find out or connect with
27:19 myself search up Stephen Farr on LinkedIn
27:23 I’ll do my very best to help you out and
27:24 answer any questions you’ve got and yeah
27:26 just trying to keep you accountable
27:27 really just to sort of make sure that
27:29 you are doing the right thing if You’
27:30 got anything you want to chat about more
27:32 than happy to always speak to anybody
27:33 and everybody really amazing well thank
27:36 you very much for joining us as
27:38 mentioned we met through the growth
27:39 community so do go and check out that
27:41 Network as well guys if you wish we’re
27:43 both a part of that and it’s all about
27:45 working together and that’s very much
27:48 organically how this conversation
27:50 happened and we invited Stephen along to
27:52 come and share his uh experience
27:54 thoughts and expertise I’m sure you’ll
27:57 agree with’ covered lot you know from
28:00 looking at how you know how quick you
28:03 can make that first expression and you
28:06 never really get a second chance for
28:08 that talking about that personal
28:10 interaction talking about how you can
28:12 rejuvenate yourselves with all of that
28:14 value and them top tips shared from
28:16 personal branding to customer engagement
28:19 to reviews and systems and processes so
28:22 we have touched upon a lot The Hub is
28:25 there for anyone listening that may not
28:27 be a part part of the Hub um and and you
28:30 need more substance to uh this
28:33 conversation you might need some
28:34 downloads you might might need to speak
28:37 to the expert direct because Stephen for
28:39 example is one of our experts within the
28:42 community along with you know Ian and
28:45 Stewart and Hayden and John kov loads of
28:49 different experts across the two years
28:51 that we’ve had so if you do want to find
28:53 out more about how this community can
28:55 benefit you just head over to to the ask
28:58 Zoey website um and under Services you
29:02 will find the business Community Hub and
29:06 all the information is there on how you
29:08 can get involved but stay tuned stay
29:11 subscribed for all the free resources to
29:14 help you in your business until you’re
29:16 ready to take that step and we look
29:18 forward to speaking to you and seeing
29:20 you next month uh when we talk more on
29:23 the topic of sales uh to complement um
29:27 the topic of sales this September and
29:30 thanks again Stephen I really appreciate
29:32 it guys and we’ll see you soon thank you
THE END
That really was a great experience Thanks again to Zoe Wadsworth.
This brings us the the end of my first podcast with Ask Zoe
But if you are in Sales and want to share your wisdom drop me a call and let me introduce you to Zoe
or maybe one of my other connections that can help you.