My first Podcast with ASK ZOE.

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September 9th 2024.

Today was the first time I had ever recorded a podcast.

Zoe Wadsworth was Looking for a speaker for her show for the Hub.

They run a Facebook Group, a business hub here in Barnsley along with a YouTube channel.

Not sure I answered all the questions but it was a great experience pulling on years of working in sales and customer services.

You can also find the Podcast on Apple, Spotify, and all major podcasting outlets.

Really grateful to Zoe Wadsworth for this experience.

Got something you want to share? are you in Sales would you like to share your knowledge reach out to me and can introduce you to Zoe.

Here is the Transcript

0:03 Hi everyone this is your Hub podcast

0:06 series and can you believe it we’re on

0:08 episode 31 this is available on YouTube

0:13 if you search ask Zoe the Hub or on

0:17 Spotify Apple play and Google don’t

0:20 forget to subscribe guys so you can gain

0:23 access first hand to all new episodes

0:25 that come up in 2024 and 2025

0:30 so the topic conversation for the month

0:33 of September is you guessed it I alluded

0:36 to it in August about getting your ducks

0:39 in a row with your 90-day plan so this

0:42 is all about escalating that 90-day plan

0:45 through your sales and marketing a

0:48 little bit but more about sales and more

0:50 about the systems and processes that can

0:52 support you in your micro business and

0:57 business to date we always a bring an

my First podcaster with Ask zoe

Want to find out how I can help you?

1:00 expert on every episode to share their

1:03 opinion and view because as you know

1:06 guys we don’t know it all even though we

1:08 like to portray that and I’m sure you

1:11 can sometimes agree in your professions

1:13 but we aren’t an expert of everything

1:15 and we believe inviting those that have

1:18 a different perspective on it so you can

1:20 learn from myself and the expert so

1:23 without further Ado you can see him on

1:25 screen and you’re going to hear him very

1:27 shortly for those listening on podcast

1:31 um Spotify and apple Stephen do you just

1:34 want to introduce yourself to our

1:36 listeners please hi Zoe yes thank you

1:38 very much uh my name is Stephen um I

1:41 currently work with the Federation of

1:42 small businesses helping support

1:44 self-employed small business and Sme

1:46 businesses from one person business

1:49 right through to 249 employees been in

1:51 sales since I was 13 so um yeah

1:54 interested to help you out and share

1:56 what I know amazing and that’s

1:58 definitely why guys you may be listening

My First podcast with Ask Zoe – book a free consultation

2:00 to this and thinking so why bring

2:03 someone from FSB um into the Hub and

2:08 ultimately as Stephen has just spoke

2:10 about there you know he’s been selling

2:13 since the age of 13 and I’ve known

2:16 Stephen through the network through the

2:18 growth community and you know yes he’s

2:22 part of sfb but his knowledge spans you

2:25 know decades and I think it’s important

2:28 to get that perspective from an expert

2:30 from his own experience running his own

2:32 business but also in the role that is

2:35 within F FSB uh to date so do you just

2:39 want to share Stephen a little bit more

2:41 about your background and your

2:42 experience and you know how come you

2:45 have been selling since the age of

2:48 13 yeah no problem uh

2:51 so my dad always told me if I I always

2:53 wanted pocket money as we all did and

2:56 always wanted money to go out with my

2:57 friends and do stuff dad said if you

2:58 want money need to go out earn it so

My first podcast with Ask Zoe Find out more about the FSB

3:01 where I used to live down in Surrey you had

3:03 a big Market called BlackBushe um it

3:05 disappeared unfortunately but so I used

3:08 to cycle from home it was about seven

3:10 miles from home to the market go and

3:13 help stand holders set up for the day

3:15 and then work on the market all day long

3:18 set in anything and everything tools

3:20 leather bracelets clothing you name it

3:23 if somebody’s would to pay me to do it

3:25 yeah just did it just start speaking to

3:27 people um anybody and everybody um it

3:31 was a fantastic experience to get me

3:33 involved from the very beginning and I

3:36 kind of view it now as a little bit like

3:38 my superpower you know the ability to

3:40 not have any fear about speaking to

3:42 people finding out you know what it is

3:44 that they’re looking for how I can help

3:46 and how I can serve them really yeah and

3:49 ultimately that’s why I wanted you to

3:51 come on because for me you know I like

3:53 to keep it simple and I’m always talking

3:55 about it within the Hub community uh

3:57 about keeping it simple keeping it

3:59 simple within your marketing keeping it

4:01 simple within your sales and ultimately

4:03 for me sales is just having a really

4:06 good quality

4:08 conversation how I normally explain it

4:12 in reference to that topic is your

4:14 marketing is your shop for at window and

4:17 your sales are what happens from when

4:19 that customer walks in to when they walk

4:22 back out again so it’s all about you

4:23 know your customer experience your sales

4:26 and your processes and how you’re going

4:27 to guide them from that front door or

4:30 coming into your business to the till

4:31 and back again and what you want to do

4:34 in ultimately the best sales practice if

4:36 you agree is then keep returning as well

4:40 so if you think about that in your

4:42 business analogy and for the listeners

4:44 thinking you know seeing this on YouTube

4:47 or listening to us through you know the

4:49 audio channels is is what is that for

4:52 you and you know it is for me about

4:55 having a really good conversation a lot

4:58 of people say to me you can build

Have you checked out the IDARN.Com Business Directory?

FIVE Minutes

5:00 rapport very quickly how do you do that

5:03 and I’ll always go back to well I had a

5:06 part-time job when I was 13 when I got

5:09 into my teens I had a couple of

5:11 part-time jobs because very much I come

5:13 from a working glass background uh and I

5:16 was told if you want it you’ve got to

5:19 earn It

5:20 ultimately um and I believe my kind of

5:23 sales and my my experience started from

5:26 that young age so it’s nice to see that

5:30 you agree Stephen but why do you think

5:33 you know businesses should be looking at

5:35 sales right now in their business and

5:38 making sure they’ve got the right you

5:40 know systems and processes to back that

5:43 sales experience and journey it up for

5:46 the

5:47 customer I think everybody’s in sales I

5:50 don’t think uh it doesn’t matter what

5:52 you do what industry you’re in um what

5:55 service you provide I think we’re all in

5:57 sales from you know the initial contact

6:01 that we have with a client that might be

6:02 the first time they see you as they walk

6:03 into your premises it might be the first

6:05 Contact they have with you on the phone

6:08 how you come across to speak to them is

6:09 is incredibly important and you know you

6:12 never get the never get a second chance

6:14 to make a first impression on somebody

6:16 and you know for any business doesn’t

6:19 matter how how bad it is at the moment

6:21 or how great it is at the moment people

6:24 will always come back to you for how

6:26 you’ve treated them and how you’ve made

6:28 them feel

6:30 and that that I think is really

6:31 important for for all of us going

6:33 forward yeah we need to look after our

6:36 customers making sure that when they

6:38 come in you know you things are

6:41 presentable things are as they would

6:42 expect you know yeah you wouldn’t walk

6:45 in to Har and expect to have an ald

6:47 experience

6:49 yeah I I agree and I think it’s looking

6:52 at that bigger picture isn’t it and very

6:55 much so you know you don’t get that you

6:58 know second chance for a first

7:00 expression uh or um experience because

7:06 we spoke about this when we presented

7:09 about clearly

7:10 communicating your message on a

7:13 marketing and sales basis and we shared

7:16 the stat and yes it’s 7 Seconds

7:19 traditionally that it takes to create a

7:22 first impression I disagree to that now

7:24 I think it’s more around about the The

7:27 Scroll of a of you on a device because

7:32 by 2025 97% of buying decisions which is

7:37 your sale part of your sales you know um

7:41 methodology that you’ve got to think

7:42 about for small businesses and micros

7:44 will start online first now I don’t mean

7:48 that means you have to go out there and

7:50 invest in loads of e-commerce for your

7:52 business I just think you need to think

7:54 about the sales mindset of your customer

7:57 to back up that sales experience for

7:59 your business so you can really

8:02 maximize you know that pool of sales uh

8:05 for long-term success so what’s your

8:09 opinion on this first

8:11 impression um and exposure that your

8:14 customers will have with your business

8:16 how long do you think it takes uh to

8:19 create that first impression Stephen I’m

8:22 I’m interested to get your thoughts on

8:23 that yeah I think 7 Seconds that does

8:25 seem a bit long in all fairness so yeah

8:27 certainly in the scrolling um I’m

8:29 constantly on my children about the

8:31 amount they consume with just video

8:33 after video after video and it really

8:35 interests me in in what makes you stop

8:38 what is it about that video that’s made

8:40 you you stop for two seconds just to

8:42 find out more and I think you’re

8:44 completely right you know a lots of

8:46 people will will be on their phones for

8:48 instance this weekend I’ve just been out

8:49 and bought a new gym set for the house

8:51 but yeah all of my research was done

8:53 online it was on my phone first because

8:55 it’s easy to find up the laptop yeah I

8:58 got into the laptop to find find out a

8:59 little bit more about it then I watched

9:01 a YouTube video on it was it the right

9:03 thing and I walked into the store and

9:05 bought it I didn’t speak to anybody in

9:08 the store yeah but that was the driving

9:11 Factor okay I went to um a store with

9:15 with a red background and white writing

9:16 that says sells everything and anything

9:19 however that’s because it’s a nice easy

9:21 experience I knew what I wanted I didn’t

9:23 need to speak to anybody just

9:25 in and I think because of that change in

9:29 what’s happening with regards to

9:32 Consumer purchases so like the gym for

9:34 instance I think that’s what’s really

9:36 going to help drive and change the the

9:39 High Street for instance in the fact

9:41 that we still we’re still going to

9:43 require a personal interaction because

9:46 that’s one thing that the phones that

9:48 the internet that AI can’t replace is

9:51 that human interaction so I think you

9:53 will depending what industry you’re in I

9:56 think you will see possibly a bit of a

9:58 rejuvenation things like the High Street

TEN Minutes

10:00 and those kind of retail spaces as to

10:04 what’s going to come into that into that

10:07 Marketplace because people are one of

10:09 the things they can’t replace is the

10:10 human interaction I think that’s

10:12 incredibly important but again I agree

10:14 turn up and you you know you’re all your

10:18 clothes are ripped you look like you’ve

10:19 just got out of a lion’s den you know

10:21 you’re not come in and buy life

10:23 insurance office for instance possibly

10:26 yeah fashion then it’s a bit different

10:28 isn’t it it is it’s all to do with you

10:32 know your customer your target audience

10:35 and matching you know that to that

10:38 professionalism and like looking at that

10:42 sales um experience I would say you know

10:46 in terms of making sure it fits you know

10:49 and that authenticity comes about

10:51 because you know everyone will say well

10:53 I don’t like being Sal to it’s not about

10:55 being Sal to it’s about building the

10:57 right experience and having the right

11:00 conversation because if we come back to

11:02 basics that’s what sales are

11:04 conversations a series of conversations

11:07 to educate you to inspire you to

11:09 motivate you in terms of buying your

11:12 product or service you know it it’s

11:16 about that full package and making sure

11:18 it aligns and I liked the fact that you

11:21 mentioned there about you know

11:23 rejuvenating you know um and people

11:26 thinking about that how you can really

11:28 you know escalate and rejuvenate you

11:31 know the sales for your business so on

11:34 that topic what would be your top tips

11:37 on you know small micro business owners

11:41 you know that the FSB look after to

11:44 large corporations but also my audience

11:47 is very much about that entrepreneur and

11:50 that micro business owner what top tips

11:53 can you share on this podcast that can

11:55 help them rejuvenate sales and think

11:59 about things a little bit differently so

12:02 the first thing would be your

12:05 personality so certainly as a micro level

12:08 business um and even some of the smaller

12:10 businesses I had my previous company I

12:12 was an appliance repair business and we

12:14 had five employees and it was fantastic

12:17 I really enjoyed it and I really love

12:18 what we built there but it all comes

12:21 down to how you personally handle and

12:24 look after your clients so I had some

12:26 fantastic Engineers but the clients

12:29 still wanted to deal with myself they

12:30 only wanted Steven to come and fix their

12:32 appliances yeah the person your own

12:35 personality and how you treat customers

12:38 so I’m a big believer you treat people

12:39 as you expect to be treated yeah so

12:42 making sure that comes across because

12:44 that’s the differentiator between them

12:46 ringing yourself and using you or using

12:49 a major High Street or or National Chain

12:52 um because that’s the bits that they

12:55 can’t move fast on whereas as a smaller

12:57 business we’re able to move really quick

12:58 and make the changes in our

13:00 business um

13:02 for for making sure they keep coming

13:05 back definitely making sure that you’ve

13:07 got things like follow-ups so we always

13:10 used to make sure so for every client

13:12 that would ring and book first of all

13:14 the minute the phone rings you need to

13:15 answer it or get it answered by yourself

13:18 or a call answering service because the

13:20 minute it’s not answered they’ll just

13:21 ring the next person on the internet

13:23 that they find especially if they’ve got

13:24 no prior contact with you to get that

13:27 call answered take them out of the

13:28 marketplace know they’ve handed their

13:30 problem over to somebody who’s going to

13:31 help them yeah once you’ve done that

13:33 obviously you then need to carry out the

13:35 job and task they’ve they’ve asked you

13:37 to to work with them on now following

13:39 that I would always ask every single

13:41 client for reviews yeah so be that in my

13:45 invoicing um all of my bills used to

13:47 have a little bit the bottom just saying

13:49 my customers are my lifeblood I want to

13:51 make sure I’m doing the right thing by

13:52 you in order for me to help other

13:54 clients and also help yourself one to

13:56 know if I’m doing good but also to know

13:57 where I’m doing bad could you please

13:59 leave us a review really simple just

14:01 open it up to them you’re not saying

14:03 you’re good you’re not saying you’re bad

14:04 but you’re just saying can you please

14:05 let us know how we got on and we got

14:08 some phenomenal reviews and it was

14:09 really really good and in the big good

14:12 reviews are great because it makes you

14:13 feel really good yeah but you don’t

14:15 learn anything by people telling you

14:16 you’re good all the time yeah it’s only

14:18 the the handful and there was only a

14:20 handful in five years of running my

14:21 business of clients where unfortunately

14:24 we dropped the ball but they’re the ones

14:26 that we really learned from and you

14:28 can’t hide away from it especially with

14:30 the likes of the internet now it’s

14:31 really quick and easy to go on and tell

14:32 everybody what you think and feel about

14:34 something yeah making sure you go

14:36 through and you actually you you look

14:38 after those clients because again back

14:40 to the very beginning point it’s

14:42 personable it’s about you and your

14:43 business so if if you have dropped the

14:45 ball and let somebody down how you stand

14:47 up and then deal with that problem

14:49 really sets you apart from everybody

14:51 else because large National businesses

14:53 if they drop the ball they just go oh

14:55 well one of those whereas for yourself

14:58 really important important you get that

14:59 right and and learn and move from it

My first podcast with Ask Zoe with Stephen Farr and Zoe Wadsworth

FIFTEEN Minutes

15:02 really 100% And

15:05 it’s weird that you’ve mentioned that

15:07 because I think I’ll just share a little

15:09 bit of an experience that I’ve had in my

15:11 own business so um I was taking calls

15:17 and I’m not going to state names but I

15:18 was taking calls from a very large

15:22 company that is currently in the market

15:24 that is called or has my name in its

15:27 title and then help center is called ask

15:31 Zoe but because of my SEO I was ranking

15:36 on the top because I’m doing a lot of

15:38 work of that in the moment in the

15:40 background in the sales processes

15:42 because I’m taking on projects and

15:44 supporting contracted roles as well as

15:46 running my own business so I want to

15:48 make sure that my business supports on a

15:51 customer facing level just if you said

15:54 Stephen you know that calls are answered

15:57 you know which we’ve got the called

15:58 either version you know um in place and

16:02 that they’re still having a positive

16:05 experience so some of these calls that

16:07 were being transferred to me and I was

16:08 calling back actually were weren’t for

16:11 my business they were first said company

16:14 but the feedback that I got from them

16:16 because I was able to help them in a

16:19 manner that they were comfortable with

16:21 and meet them on a level still left a

16:25 positive impression on my business and

16:28 they left me a positive review because

16:30 of that because I helped them and it’s

16:33 just important to remember guys that the

16:35 basics can’t be

16:37 forgotten listening to Steven’s top tips

16:40 there they may sound like well they’re

16:42 the basics you’ll be amazed at how many

16:45 times their Basics are forgotten even

16:47 with large companies with large

16:49 advertisement budgets that have an ask

16:51 Zoe in their business that them Basics

16:55 are missed because sometimes we’re

16:57 thinking about the bigger pitch too much

16:59 and not the basic that matures and looks

17:01 after the clients so I think that’s a

17:05 great array of top tips shared there

17:07 because it’s very much what we reiterate

17:10 within the Hub community you know people

17:12 buy from people personality is key you

17:15 know you’ve got to think about your

17:17 Customer service but your customer

17:19 experience as well because retention is

17:23 first attraction is second because the

17:25 more you can retain the more they

17:28 recommend

17:29 the easier it is for you in the sales

17:32 process of your business so really

17:34 focusing on that first and attraction

17:36 second with your marketing 100%

17:39 follow-ups you know the amount of people

17:42 that stop calling after the first no

17:45 instead of understanding that a no is

17:48 never a no it’s always a no for now you

17:51 know you’d be quite surprised in

17:52 networking and having them

17:54 conversations you know you’ve got to

17:56 continue to follow up and build them

17:59 relationships through active listening

18:02 even if it is a no because it’s never a

18:04 no indefinite it’s just always a no for

18:07 now and 100% guys people might be

18:10 listening to this and thinking well

18:12 what’s the importance of reviews reviews

18:15 are your customers stating what

18:19 experience a new customer would have if

18:22 they were to engaging your

18:24 services that alone has generated us

18:27 through Google

18:29 leads over the phone it has helped

18:32 customers win business over

18:35 competitors and even this morning

18:38 somebody said to me can you send me they

18:41 didn’t say proposal he said can you send

18:43 me a case study of those that you’ve

18:45 worked with before I

18:48 commit that’s what reviews can do guys

18:51 that’s what the basics of sales can do

18:53 for your business so what Stephen has

18:56 shared there do please review for me go

18:59 back to your business Go Back to Basics

19:01 and ask yourself am I being personal

19:04 enough have I got a customer Journey or

19:07 experience in place to ensure my

19:09 customer service excels do I have a

19:13 CRM because because you do need it guys

19:15 when you’re following up trust me

19:17 Stephen will adhere to this it’s

19:19 difficult to keep on track of them uh

19:22 business cards you know is Automation in

19:26 place I answering the call diversion and

19:29 you know who’s looking after them calls

19:30 coming in if you’re busy and ultimately

19:33 are we asking for that feedback so we

19:35 can grow because you know sometimes even

19:38 the basics get

19:39 missed so we’ve shared a lot of insight

19:43 there um Stephen is there any

19:45 recommendations that you can potentially

19:47 share on you know the background of

19:50 sales and what you have maybe used or

19:53 experienced in your own businesses you

19:56 know just to give it a bit of insight of

19:58 okay that’s all well and good Stephen

TWENTY Minutes

20:00 and Zoe talking about we need this in

20:02 our business but is there any

20:04 recommendations or you know pointers you

20:07 can tell people to go and look at

20:10 um

20:12 so YouTube’s obviously got a wonderful

20:14 source of all these different videos

20:16 that you can go and watch um I’ve spent

20:19 numerous amounts of hours in my car

20:21 listening to uh Spotify motivational

20:25 information yeah really great stuff feel

20:28 really motivated but actually isn’t

20:30 moving in needle and you can be really

20:31 positive and be really happy and that’s

20:33 that’s great and

20:34 fantastic um just recently I’ve stumbled

20:38 across a chap called Andy Elliot which

20:40 is part of the reason why I’ve just gone

20:41 and bought a gym so in that he talks

20:44 about you know being absolutely on your

20:47 game for making sure that you know to be

20:50 top of your game in sales to come across

20:52 as a as a professional person you know

20:54 do you look like you’re treating

20:55 yourself like a professional person are

20:58 you you know eating the wrong stuff or

21:00 are you looking after yourself to make

21:02 sure that you know you’re the you’re the

21:03 best version that you can be are you

21:05 dressing correctly for the role that

21:06 you’re trying to perceive for the people

21:09 that you speak sorry speaking to so it

21:12 is very much a there is plenty of

21:14 training I think and stuff to look at on

21:17 the likes of YouTube It’s easily

21:19 consumable

21:21 um taking some time out to work on your

21:24 mind how often do you sit and watch

21:26 hours and hours of Netflix

21:29 and you watch oh I’m on third series now

21:31 and it’s the same day but you just

21:33 consume hours and hours because you

21:35 haven’t got time to do anything else

21:37 yeah but it’s only been recently within

21:39 the last year that I’ve really gone back

21:41 to reading books yeah and um there’s a

21:44 couple of them there’s the the richest

21:46 man in Babylon yeah on his thin little

21:48 book but great read that there’s a lot

21:51 of things you can take away from these

21:53 these writings that are years old you

21:55 know 50 60 years old these books but the info

21:58 in them are still the same the the

22:02 human the human process hasn’t changed

22:05 what we need to have and we need to do

22:07 hasn’t changed yeah but we what what’s

22:09 happened is we we’ve just been given all

22:11 these lovely light boxes that’s just

22:13 made us lazier and we’ve then forgotten

22:16 how to how to be on top of our game how

22:19 to make sure you know when we’re okay

22:21 we’re not hunting animals anymore but in

22:23 sales you are hunting customers so how

22:25 do you go out and get them how do you go

22:26 out and find them because they’re not

22:28 always just going to come to you so

22:30 where I mentioned just now about you

22:31 know asking for reviews yeah making sure

22:33 calls are answered that’s great and

22:35 that’s part of the customer service

22:36 Journey but they’re they’re those little

22:39 bits in sales that are going to take

22:40 those people out of the market because

22:42 your clients your customers your

22:44 competitors haven’t got that in place

22:47 they your customers aren’t having that

22:48 experience anywhere else yeah making

22:50 sure you are doing your utmost to look

22:53 after these people when

22:55 they’ve they’ve taken the time you spent

22:57 the time on your website or your

22:58 marketing that’s out there they’ve taken

23:00 the time to trust you with that first

23:02 initial phone call or that first initial

23:05 um interaction they’re walking into your

23:06 premises yeah you then need to that’s

23:08 when you then need to be on your a game

23:11 and you need to treat them as if they

23:13 are the only thing in the world right

23:14 now so you can to win their trust give

23:17 them the right Impressions about your

23:18 business find out how you can help them

23:20 support them and if you can’t help them

23:22 to support them like zo just mentioned

23:25 you know from although she may not be

23:27 able to give them the force service that

23:28 they require yeah making sure that you

23:30 leave them with a positive experience of

23:33 dealing with you because you don’t know

23:35 who they know you don’t know what they

23:36 know or what their requirements are

23:38 going to be but in the future they may

23:39 need to come back to you and go you know

23:40 what I was really looked after by that

23:42 person let me give them a quick call

23:44 because that that’s how you build your

23:46 personal brand on yes you’re working for

23:49 a business or yes you’ve got this

23:50 company that you’re really positive and

23:52 professional about yeah but it’s you

23:54 it’s it’s how you handled and look after

23:56 people people will often forget what you

23:58 said but they won’t forget how you

23:59 treated them and how you made them feel

24:01 100% And it’s very much a Hot Topic that

24:04 we’ve been speaking about across our

24:06 social medias even just uh last week

24:09 talking about upskilling instead of

24:11 looking at uh cutting budgets look about

24:14 where you can maybe repurpose and you

24:16 know upskill and train um what I just

24:20 reached for there is a book that I kind

24:22 of review because it’s very uh Niche to

24:25 professionals consultants and coaches

24:28 about getting clients now if you can see

24:31 that on the YouTube channel that is by

24:33 um Hayden um and I bought this second

24:36 hand you know um I know we’re sharing

24:39 kind of

24:40 resources um over the um podcast Channel

24:45 but it doesn’t have to cost a lot as

24:47 Stephen mentioned there are loads of

24:49 how-to videos on YouTube there is Spotify

24:53 with lots of motivational and

24:55 inspirational topics and top tips even

24:58 just this morning I shared um a snippet

TWENTY FIVE Minutes

25:01 um from um Steven Bartlett’s podcast on

25:05 appreciating value um so do go and check

25:09 that out across on the ask Zoey channels

25:11 just search ask zoe and you’ll find

25:14 all of our uh platforms with that social

25:17 media handle but you know upskilling

25:20 ourselves and getting ourselves started

25:23 with the basics is something that you

25:25 know I know we both agree on Stephen and

25:28 I know it’s something that the FSB have

25:32 you know bucket loads of uh resources so

25:36 if anyone is like listening to this and

25:38 thinking right yeah I do really need to

25:40 rejuvenate my sales I need to look at

25:42 the basics with the top tips shared with

25:44 Zoe and Steven on this podcast for

25:46 episode 31 but I want a little bit more

25:50 I want access you know to more resources

25:53 even more than the Hub can provide cuz

25:57 yeah currently we’re at over 60 hours

25:59 worth of resources but you know the FSB

26:02 has way more um than that so if someone

26:06 needs that level up um and wants to

26:09 speak to you directly about you know

26:11 your experience and how the FSB can help

26:14 them how would they do that just to kind

26:16 of wrap up uh this month’s episode yeah

26:20 thank you very much uh so probably the

26:21 best place to find me is on LinkedIn I

26:23 seemingly live live on LinkedIn so just

26:26 search me up Stephen F that’s St with a

26:28 PH and it’s foxtrot Alpha Romeo Romeo um

26:32 find me on LinkedIn um drop me a quick

26:34 message happy to connect with everybody

26:36 and anybody um zo just mentioned about

26:39 the training and and the details the FSB

26:41 have got there’s a whole wealth of

26:44 information they’ve got you know head

26:46 over to the fsb.org.uk website to find out

26:49 more but with regards to the training as

26:52 an FSB member for an additional nominal

26:55 fee per user per year you get access to

26:58 over 700 CPD accredited courses now

27:02 these are recognized in over 50

27:04 countries around the world anything and

27:06 everything from bookkeeping sales and

27:07 marketing um there’s even rabbit and

27:10 hamster breeding I don’t know what you

27:11 need to teach them that or we need to

27:13 learn about it but it’s there but

27:15 there’s 700 courses there to really you

27:16 know help take yourself forward so if

27:18 you want to find out or connect with

27:19 myself search up Stephen Farr on LinkedIn

27:23 I’ll do my very best to help you out and

27:24 answer any questions you’ve got and yeah

27:26 just trying to keep you accountable

27:27 really just to sort of make sure that

27:29 you are doing the right thing if You’

27:30 got anything you want to chat about more

27:32 than happy to always speak to anybody

27:33 and everybody really amazing well thank

27:36 you very much for joining us as

27:38 mentioned we met through the growth

27:39 community so do go and check out that

27:41 Network as well guys if you wish we’re

27:43 both a part of that and it’s all about

27:45 working together and that’s very much

27:48 organically how this conversation

27:50 happened and we invited Stephen along to

27:52 come and share his uh experience

27:54 thoughts and expertise I’m sure you’ll

27:57 agree with’ covered lot you know from

28:00 looking at how you know how quick you

28:03 can make that first expression and you

28:06 never really get a second chance for

28:08 that talking about that personal

28:10 interaction talking about how you can

28:12 rejuvenate yourselves with all of that

28:14 value and them top tips shared from

28:16 personal branding to customer engagement

28:19 to reviews and systems and processes so

28:22 we have touched upon a lot The Hub is

28:25 there for anyone listening that may not

28:27 be a part part of the Hub um and and you

28:30 need more substance to uh this

28:33 conversation you might need some

28:34 downloads you might might need to speak

28:37 to the expert direct because Stephen for

28:39 example is one of our experts within the

28:42 community along with you know Ian and

28:45 Stewart and Hayden and John kov loads of

28:49 different experts across the two years

28:51 that we’ve had so if you do want to find

28:53 out more about how this community can

28:55 benefit you just head over to to the ask

28:58 Zoey website um and under Services you

29:02 will find the business Community Hub and

29:06 all the information is there on how you

29:08 can get involved but stay tuned stay

29:11 subscribed for all the free resources to

29:14 help you in your business until you’re

29:16 ready to take that step and we look

29:18 forward to speaking to you and seeing

29:20 you next month uh when we talk more on

29:23 the topic of sales uh to complement um

29:27 the topic of sales this September and

29:30 thanks again Stephen I really appreciate

29:32 it guys and we’ll see you soon thank you

THE END

That really was a great experience Thanks again to Zoe Wadsworth.

This brings us the the end of my first podcast with Ask Zoe

But if you are in Sales and want to share your wisdom drop me a call and let me introduce you to Zoe

or maybe one of my other connections that can help you.